Data privacy

Many thanks for visiting our website, we value personal data protection; therefore, provide you with quality content ensuring your right to decide how your data is used. This privacy policy regulates collection, storing and processing of personal data collected by the data controller from users.


Personal data collection controller
Personal data categories
Personal data processing purposes
Storage period
Personal data protection
User rights
Contractual processor storage
Use of cookies
Legal notice

Personal data collection controller

Terme Dobrna d.d., Dobrna 50, 3204 Dobrna
The person authorised for personal data protection is available at As recipient or user, I allow the controller to collect, process and store the submitted personal data in accordance with the appropriate personal data protection legislation.

Personal data categories

The obtained data kept by the personal data collection controller is as floows:

  • e-mail address;
  • name, surname, and title or gender for the needs of personalised e-mailing and for bookings;
  • company name;
  • address;
  • telephone number;
  • mobile number;
  • date of birth;
  • accommodation data (accommodation capacity, date, room type, additional service);
  • medical service use data (service description, start and end of treatment date, health insurance number, and payer);
  • messages users open and links they click within;
  • portal page visits;
  • past inquiries, purchases, accounts, and secondary requests;
  • user IP addresses and cookie IDs.

Personal data processing purposes

The controller, Terme Dobrna d.d., Dobrna 50, 3204 Dobrna, will use the data obtained from users for the following purposes:

  • to communicate pre- and post-contract relationships and service performance;
  • to facilitate prize winning games;
  • for statistical and market analysis: click monitoring, e-mails opening, and clicks on websites for e-mail content segmentation and adaptation;
  • notification and sending of e-news, articles, and event information via e-mail;
  • direct marketing and sending offers via SMS/MMS, e-mail and notification messages, ordinary mail, websites and mobile applications, and phone-calling;
  • segmentation, profiling and automated processing to create tailored messages and offers more relevant for users; and
  • presenting tailored ads on advertisement platforms (Google and Facebook).

When e-mails are sent, the controller takes note of individuals opening said messages and their clicking on links within, and records views and actions on the controller’s website. For a better and more focused sending of offers and adjusting messages and communication of recorded data, the controller automatically processes, analyses, profiles and assesses user activity and measures interest.

Storage period

An individual’s personal data is stored for an unlimited period of time, or until individuals cancel data storage and processing consent. Pursuant to said cancelation, individuals’ personal data is immediately, effectively and permanently deleted. If our company ceases to perform the above-described activities for which we store and process personal data, we will immediately, effectively and permanently delete data collection whose purpose has terminated.

Personal data protection

The controller will protect obtained data in accordance with applicable personal data protection legislation and its own internal acts adopted based on the law. The controller shall ensure suitable organisational and technical protection. In no event shall the data controller forward or disclose data to any third parties: Dobrna d.d. conducts suitable technical and organisational personal data protection measures.

User rights

In accordance with the General Data Protection Regulation (GDPR), the personal data controller shall at the data subject’s request:

  • confirm whether the data concerning said subject is processed or not, and enable insight into the personal data concerning them;
  • provide an extract of personal data concerning data subjects;
  • give data subjects opportunity to correct and/or supplement their personal data;
  • give data subjects opportunity to partly or fully delete personal data;
  • give data subjects opportunity to transfer personal data to other provider or similar services; and
  • give data subjects opportunity to partly or fully withdraw personal data processing consent.

The controller shall consistently take note of consent cancellation and facilitate it within 15 days of receipt.
Individuals can, at any time, lodge complaints with a supervisory body, that is the Slovenian Information Commissioner, if they believe controllers have violated their personal data protection rights.
Data subjects have the opportunity to unsubscribe from receiving messages by simply clicking the footer of the received e-mail, or by sending an unsubscribe e-mail to , or by responding to an e-mail message.

Contractual processor storage

The controller shall also send collected personal data to its contractual processors, who process the data exclusively in the context of controller instructions and authorisations, and who are by means of contract obliged to ensure suitable levels of personal data protection, namely, for CRM, e-mail marketing and marketing automation systems. The provider shall keep personal data collections within the territory of the EU and not provide them to third countries.
Controllers may provide personal data to digital advertising platforms (Google, Facebook, LinkedIn and similar) and use their cookies, which enable the preparation of more accurate segments, presentation of targeted advertisements, and remarketing, thus providing data subjects with more relevant ads on these platforms, and this may lead to data being provided to contractual processors outside the EU.

Use of cookies

As a user of website, you agree that the following cookies are stored on your computer to ensure operation of all website functions, web analytics and advanced advertising:

Cookie name
Cookie time
Terme Dobrna d.d.
User session identification
Session duration
Terme Dobrna d.d.
Language setting
30 days
Terme Dobrna d.d.
Currency setting
30 days
Terme Dobrna d.d.
Use of cookies
1 year
Social network sharing plug-in
Session duration
Display of link to enter the webstore
Google Analytics
Website views statistic

Cookies enable certain content and/or functions of applications to be tailored for individual visitors according to their choices and/or preferences, and terminal equipment properties. Cookies for analytical purposes enable constant website improvement.

Instructions to manage cookies in individual browsers

All content published at is owned by Terme Dobrna, d.d. and shall not be copied, reproduced and/or distributed in any other way without Terme Dobrna, d.d.’s consent. Terme Dobrna, d.d. is not responsible for any problems in terms of website functioning. Terme Dobrna, d.d. reserves the right to mistakes and change of content published at